Terms And Conditions

We are Silux Control UK LTD trading as Silux Mobile a company incorporated in England with Company registration number 11901981. Our registered office is at 13 Prospect House, Colliery Close, Staveley, Chesterfield, S43 3QE.

You are our Customer, your name and contact details are on the Order Confirmation. The address for delivery of the Services is the address stated on the Order Confirmation. You are not a business and are not intending to use our Service wholly or mainly for business purposes. You will be responsible for paying the charges for our Services.

These are the Terms and Conditions on which we supply our Mobile Broadband Services and Sim Card Services (we refer to these as “Services”) to you: please read them carefully. These terms tell you who we are, how we will provide our Services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. Use of our Services are subject to our Acceptable Use Policy and our Privacy Policy which you can read on the Silux Mobile Website.

If the mobile broadband network equipment has not yet been delivered to your property, we will make the necessary arrangements to ensure its delivered timeously, and our customer services will provide a tracking number to you.

How to contact us. You can contact us by telephoning our Customer Services on 01246 912899 or by emailing us at support@siluxmobile.co.uk or by writing to us at 13 Prospect House, Colliery Close, Staveley, Chesterfield, S43 3QE or by using the form on the ‘Contact us’ page of our website.

How we may contact you. If we need to contact you regarding your Services or Equipment we provided, we will do so by phone or by writing to you at the email address or postal address you provided to us in your order. We may send customer service announcements to you by email or SMS text message. Please ensure that you tell us immediately if any of your contact details change.

Some of the words and phrases we use in these Terms and Conditions have special meanings and will start with a capital letter. These words are explained below:

“Activation Date” means the date the Mobile Broadband Service has been activated by us. If your mobile broadband equipment was delivered on a later date, the Activation Date will be the date we activated your Mobile Broadband Service. In both cases, this is also when the Minimum Term starts.

“Battery Backup Router” means a mobile broadband router with a built-in battery unit that we send to you on your request, which you can use to provide back-up power to the mobile broadband router in the event of a failure of your usual power supply to your home. When fully charged, the battery unit should provide 1 hour or more of back-up power.

“Mobile Broadband Services” means the mobile broadband services that we are providing to you as shown in your Order Confirmation.

“Sim Card Services” means the Voice, SMS (Short Message Service) and Data services that we are providing to you as shown in your Order Confirmation.

Sim Card Commencement Date means the date the Sim Card will be active and ready for use and the start of the monthly rolling plan. This will either be the date the services are activated for you, or where the Sim Card has been delivered to you by tracked delivery services

“Contract” means the Order Confirmation and these Terms and Conditions together with the Acceptable Use Policy, Privacy Policy, Replacement Price Guide and the Price Guide.

“CPI” means the Consumer Price Index published by the Office for National Statistics in July of that year.

“Early Termination”means the charges we apply if your contract is terminated before the end of the Minimum Term being the full charges you would have paid to us for the Broadband Service up to the end of the Minimum Term unless the Broadband Service was cancelled before the end of the initial Cooling-Off Period. Please see our Early Termination policy for details of these charges.

“Equipment” means the equipment we supply to you as an essential part of providing the Services (including upgrades or replacements) which will be our property at all times. This may include the Mobile Broadband Router, Sim Card, Power Adaptor and Ethernet Cables.

“Silux Mobile Network” means the equipment we supply already pre-commissioned which enables connection to the Mobile Network and remains our property at all times.

“Order Confirmation” means an email from us after you’ve placed an Order for our Services confirming our acceptance of your order.

“Services” means the Mobile Broadband Services or Sim Card Services ordered by you and provided by us as shown in your Order Confirmation.

Unlimited Package means Data, SMS (Short Message Service) and Voice Services provided to you at a fixed monthly cost contract cost, and within the contract limitations, our Acceptable Use Policy and our Price Guide.

Exclusions List means Data, Voice or SMS (Short Message Service / Texts) that is not included in the various unlimited package services and product packages provided.

“Terms and Conditions” means these legally binding Silux Mobile Customer Terms and Conditions.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

“Working Days” means Monday to Friday, except bank holidays and public holidays.

1. Our Contract
   1. How to place an order for our Service. Customers order our services through our online website, www.siluxmobile.co.uk.
   2. How we will Accept Your Order. Our acceptance of your order will take place when we email your Order Confirmation at which point a Contract will come into existence between you and us.
   3. What you have Ordered.Your Order Confirmation contains all the details of the Products and Services you have ordered which we agree to supply to you, according to these Terms and Conditions.
   4. Your Contract with us is subject to a Minimum Term. The length of the Minimum Term for your Services is shown on your Order Confirmation, starting from your Activation Date. You must keep and pay for your Services for the whole of the agreed Minimum Term, unless you or we are allowed to end this Contract earlier.
   5. Your Right to Cancel. You have the right to change your mind and cancel your order by contacting the Customer Services team within 15 days from the day after the day on which you receive your Order Confirmation (“Cooling-off Period”). You must put your request in writing. You may contact us through our website www.siluxmobile.co.uk or email us directly on cancellations@siluxmobile.co.uk .Please note that if you request activation of any of your Services within your Cooling-off Period and we have started to provide any or all of the Services, you will have to pay us the cost of the Services you’ve received up to the point when you notify us of cancellation, including the Setup Fee (if applicable). If you have activated Sim Card or Mobile Broadband Services and made calls, SMS or Data, that falls within the exclusions list that is not provided within the unlimited packages, during your Cooling-Off Period, you will be charged for the calls, SMS or Data you have made. If you cancel your order within the Cooling-off Period and we’ve provided you with any Equipment, the Contract won’t end until you’ve returned the Equipment. The following will also apply::
      1. You must return the Equipment which we provided for your use within 14 days of cancelling your order. We will send you postage-paid packaging or courier for this purpose and we will let you know the details of the return or collection. If we have not provided you with packaging or if our packaging does not cover the cost of postage, you will be responsible for the costs of returning the Equipment we have provided to you.
      2. If you don’t return the Equipment within 14 days of cancelling your order, we will charge you for any non-returned Equipment. For more information, please see our Replacement Price Guide for details of these charges.
      3. You must keep the Equipment that we have provided to you safe until it is returned. You may have to pay for any loss in value as a result of unnecessary handling by you.
   6. Your customer number. We will automatically assign a customer number to your order and tell you what it is when we accept your order. It will help us if you can tell us the customer number whenever you contact us.
   7. We only operate in the UK. Our website and marketing material is solely for the promotion of our Service in the UK.
   8. If, after we send you an Order Confirmation, we are unable to provide you with the Services you ordered, we’ll let you know. Your Contract will then end and we will refund any charges you may have paid for Services not delivered.
2. Our Charges and your Payments
   1. How we Calculate our Monthly Charges. The amount you pay for our Services depends on the Package and level of Service you have ordered and is shown as a monthly amount, including VAT on your Order Confirmation, payable in advance. Payments must be made by direct debit only and if your bank details change you must tell us immediately otherwise your Services may be suspended or terminated. Your first payment will include the Setup Fee (if any) and, where applicable, charges for non-standard orders
   2. Minimum Term. You agree that you will be tied in to accept and pay for our Mobile Broadband Service for a Minimum Term which is measured from the Activation Date (for new orders) or from the date shown on the Order Confirmation (for changes and upgrades). The Minimum Term which applies to your order is shown on your Order Confirmation. If you end the Contract during the Minimum Term, you may have to pay an Early Termination. To understand how to end this Contract and the rights and responsibilities you have, please read clause 9.
   3. After the Minimum Term ends. Unless we expressly agree with you otherwise or you choose to end the Contract, the Contract will continue after the Minimum Term and you will continue to receive your Services. Any discounts or introductory pricing applicable during the Minimum Term will end and your monthly charges will change to the pricing for existing customers which applies to your Services on the date your Minimum Term ends.
   4. Annual Price Increase. We may, at our discretion, on or after 1st April every year from April 2023 apply a percentage increase to the price of your Broadband Service. The percentage increase is the applicable CPI plus 3.5%. If the published CPI is negative in any year, the percentage increase to your prices will be 3.5% only. If you receive a discount on your monthly price, the price increase set out in this clause 2.4 will be applied to the discounted price. The calculated increase will be rounded up to the nearest whole pence.
   5. Other changes to our charges. We may review our charges for any of our Services at any time but if any of the prices for our Services are to change we will give you at least one month’s notice, unless we can’t reasonably do that (for example, if the change is due to legal or regulatory reasons, in which case we’ll give you as much notice as possible). If you do not agree to accept these price changes you will be entitled to contact us to terminate our Contract (see clause 9 below). This right to terminate does not apply to changes to prices as a result of the annual price increase described in clause 2.4 as you have agreed to this annual increase as part of your Contract.
   6. Changes and Upgrades. If you decide to change or upgrade your Services, we will tell you what your new monthly charges will be and ask you to confirm that you accept those (see clause 8.1 Your right to make changes). Any Minimum Term which applies to your new Service will commence when we confirm your new order.
   7. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the Activation Date, or during the time we are supplying Services to you, we will adjust the rate of VAT that you pay and show this on your bill.
   8. 3rd party charges. We are not responsible or liable for any 3rd party charges from other organisations (such as telephone or content providers) which you may incur while using the Services.
   9. If you do not pay. If you do not pay us for our Services when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may end or suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services. We will not suspend the Services where you dispute the unpaid bill (see clause 2.12).
   10. If you do not pay your bills for the Services then we may give your details, including your personal information, to a debt-collection agency and ask them to recover the debt for us. We also reserve the right to transfer your debt to any other business (in which case, your personal information will also be transferred) who may then try to recover the amount in any way it considers appropriate. This clause 2.10 shall continue to apply after the Contract with us has ended.
   11. We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. You will also be responsible for paying all reasonable costs of any debt recovery action or proceedings we incur to recover any debt you owe under this Contract, including fees charged by any debt collection agency we use.
   12. What to do if you think we have made a mistake in our charges. If you think a bill is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue. Once the dispute is resolved we will charge you interest on correctly billed sums from the original due date.
3. Using our Services
   1. Acceptable use. You agree to abide by our Acceptable Use Policy. You may only use our Services for lawful purposes. You agree that we may intermittently monitor your use of our Services including data volume and type of traffic (whether authorised by statute or other legislation or otherwise) to ensure lawful use and to assist our traffic management. If you use the Services improperly, negligently or in a way which interferes with other customers’ use of the Services, we may exercise our right to suspend your use of our Service (see clause 5 below) or end our Contract (see clause 10 below). We may immediately remove any material placed on our servers by you or other users which breaches this Contract or is otherwise harmful to our interests or the interests of our other customers.
   2. Adult Content Filter. This filter is on by default when new services are activated. This service is a preventative measure to limit harmful content getting viewed by minors. Kindly contact us when you have received your equipment and services and we can de-activate the Adult Content Filter at your request. This can be done through our chat room on our website, contacting us through email or telephonically.
   3. Liability for breach of Acceptable Use policy. You agree that you are responsible for all use of our Services, whether you gave your permission or not. For example, if someone has access to your home and uses the Services, we would consider them to be within your control and you could be liable for unlawful use such as illegally downloading or transmitting copyright material. You should only allow access to your wi-fi, home network to people you trust and you must accept responsibility for their use of our Services.
   4. Faults. The Equipment we supply to you to connect to our Services remains our property. You are responsible for maintaining all the Equipment we supply to you in good order. You should also ensure that you are aware of the operation of the Silux Mobile Equipment. If you report a fault, we will do the necessary investigation to resolve the fault timeously. If, in the reasonable opinion of the Silux Mobile Support Team, the fault was caused by damage to the Equipment, then a charge may be made. If you haven’t returned any Equipment within 15 days of us giving you a replacement, we may suspend the supply of your Services until the Equipment is returned or recover our costs of any non-returned Equipment.
   5. If there is a fault on the wider mobile network. When we become aware of a mobile broadband or 4G data network fault within your property boundaries we will do our best to ensure it is diagnosed and repaired.
   6. We cannot guarantee fault-free performance. Due to the shared use of mobile 4G broadband networks and factors outside our control such as access to 3rd party content and services, your internet access availability and the speed of the Mobile Broadband Service we deliver to your router may vary from time to time. Speeds measured over 4G networks are likely to be lower than the advertised speed to the router of the Mobile Broadband Service. Whilst we do our best to ensure good 4G network performance and coverage from the mobile broadband router around your home, this is not guaranteed as part of the Mobile Broadband Service we deliver as it is beyond our reasonable control, due to the limitations of Mobile 4G Broadband Technology and other factors relating to your environment and the device you’re using.
   7. How to tell us about problems. If you have any questions or complaints about any of our Services, please contact us (our contact details appear on page 1 of these terms).
   8. IP addresses. The internet address allocated to you may be varied at any time. It will at all times belong to us and our mobile network providers. You may not sell or agree to transfer the internet address to any person. We grant to you a non-transfer able license to use the Internet address while you receive internet access from us which will end if this Contract ends.
   9. Unlimited Package. All our packages supplied for Mobile Broadband Packages and Sim Card Package are all offered with Unlimited use, which is described as follows; Unlimited Inclusive Voice minutes and Texts (SMS) are for UK mobiles or landlines starting 01, 02 or 03. Calls to service numbers (i.e.those starting 084, 087, 09, and 118) are excluded from Customer’s Unlimited Package, and are split into two charges:
      1. An access charge (set 54p per minute see our Price Guide for details) and a service charge, which is set by the company the Customer is calling (they’ll tell Customer about this). Calls to personal numbering calls starting with 070 are also excluded and are charged at the rate set out in our Price Guide. Customer’s data allowance is unlimited within the UK, (subject to Silux Mobile’s Fair Use Policy and Acceptable Use Policy).
      2. MMS (Picture Message) is excluded from all packages, See our Price Guide for prices charged and information.
      3. Video Calls and Video Messages is excluded from all packages, See our Price Guide for prices charged and information.
      4. All numbers excluded from all Unlimited Packages we offer, are listed on our Price Guide.
   10. Roaming Within all our packages, we offer limited free roaming for certain countries within Europe, with limited data, text and calls. Please see our Price Guide for prices charged outside the packages offered.
   11. Exclusions List All calls, texts (SMS) or data used outside of the Unlimited Package, as listed in clause 9 and 10 above, and our Price Guide are subject to being charged to the customer on a monthly basis, on their monthly invoices and debit orders.
   12. Calls, Voice or Data Any Voice Calls, Texts (SMS) and Data used outside the limitations of the contract, and our Price Guide, will be charged for on a monthly basis. We will send you a monthly bill via email to make you aware of these additional charges, and the debit order will be adjusted accordingly.
4. Suspending the Services
   1. Your rights if we suspend the Mobile Services because of our actions We may have to suspend the supply of your Services
      • to deal with technical problems or make minor technical changes;
      • to update the Mobile Services to reflect changes in relevant laws and regulatory requirements;
      • to make changes to the Mobile Broadband Services as requested by you or notified by us to you (See clause 7);
   2. We will do our best to ensure that necessary maintenance and support work is carried out after hours and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. If the suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Any adjustment will appear as a credit on your next bill.
   3. Your rights if we suspend the Services because of your actions. We may have to suspend the supply of your Services
      1. if you do not pay (see clause 2.9);
      2. if you misuse our mobile network or do not comply with our Acceptable Use Policy (See clause 4);
      3. if you break our Contract, or any laws which apply to the use of our mobile network.
   4. If we suspend the Services because of your actions or failure to pay, we may charge you for re-activating your Services at the end of the period of suspension.
5. Our responsibility
   1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or which is not a direct consequence of our breach of the Contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
   2. What we are not liable for. Apart from responsibility we accept under clause 7.1 and clause 7.5, we are not responsible to you for the following:
      • any loss or damage caused by the use of our Services to access the internet
      • any delay or failure by us to provide the Services, including delay or failure relating to supply of the Services, due to circumstances beyond our reasonable control. This could include things such as lightning, flood, severe weather, fire, explosion, courier delays, terrorist activities, epidemic, riots, war, interruption or failure of electricity or other utility services, anything done by a government or other public authority, or strikes or other industrial action;
      • loss of income, loss of revenue, loss of profit, loss of business, business interruption, or loss of business opportunity; and
      • costs you incur for replacement of purchasing substitute goods or services;
   3. You are responsible for your equipment. We are not responsible if you are not able to use the Services because your equipment (for example, any PC, mobile device, network interface card, printer, switch, local area network or other equipment) does not work properly, is not compatible with the system, does not conform to the relevant standard or does not meet the minimum specifications or because of faults in any 3rd party networks over which we have no responsibility.
   4. We are not responsible for information passing over our network. We have no control over the data which passes to you or from you over the internet, and we are not responsible for any loss or damage to that data.
   5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
6. Changes to our Contract
   1. Your right to make changes. If you wish to make a change to the Services which you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 8).
   2. Minor changes to the Services. We may change the Services:
      • to reflect changes in relevant laws and regulatory requirements and
      • to implement minor technical adjustments and improvements, for example to address a security threat.
   3. In the unlikely event that these changes have an impact on your use of our Services you should contact us for an explanation of the reason for the change and to discuss the impact.
   4. More significant changes to the Services and these terms. In addition, we may make changes to our prices (see clause 3.6) or other aspects of our Contract but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect other than where the change to the price is in accordance with clause 3.5.
7. Your rights to end the Contract
   1. You can always end your Contract with us. Your rights when you end the Contract will depend on how we are performing and when you decide to end the Contract – the consequences in each situation are explained below in clauses 7.2 – 7.4. For your rights to end the Contract during the initial cancellation period see clause 1.5 above. Clause 10 explains what you need to do to end the Contract.
   2. Ending the Contract because of something we have done or are going to do. If you are ending a Contract for a reason set out at (a) to (d) below the Contract will end and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). The reasons are:
      • we have told you about an upcoming change to the Services or these terms which are likely to materially disadvantage you which you do not agree to (including a change to our prices other than where the change to the price is in accordance with clause 3.5) and you have given us notice, within 15 days of us notifying you, to end the Contract;
      • we have made an error in the price or description of the Services you have ordered and you do not wish to proceed;
      • we have suspended or have notified you that we will suspend supply of the Services for technical reasons or because of circumstances beyond our reasonable control (such as those listed in clause 6.2 (b) above), in each case where the suspension lasts for a continuous period of more than 28 days; or
      • you have a legal right to end the Contract because we have broken the Contract.
   3. Ending the Contract during the Minimum Term. If you end your Contract during the Minimum Term (other than where you have a right to end it – see clause 7.2 above) then we may charge you an Early Termination Charge up to the amount of the remaining charges for the Minimum Term and the cost of any non-returned Equipment. If you give us 1 months’ notice to end the Contract at the end of the Minimum Term and return Equipment provided to you to use the Services, then no Early Termination and non-return of Equipment charges will apply.
   4. Payment of Early Termination . We may charge this amount directly to your next bill. By entering into this Contract, you are authorising us to do this. We will give you reasonable notice in writing before making these charges. Further information about Early Termination can be found here.
   5. Ending the Contract after the Minimum Term. If we are not at fault and none of the reasons listed in clause 7.2 apply, you must give us 1 months’ notice to end your Contract. The Contract will not end until 1 calendar month after the day on which you contact us. For example, if you tell us you want to end the Contract on 4 February, we will continue to supply the Services until 3 March. We will only charge you for supplying the Services up to 3 March and will refund any sums you have paid in advance for the supply of the Services after 3 March. All Equipment provided for the Services is to be returned as described in clause 12.
8. How to end the Contract with us
   1. Tell us you want to end the Contract. To end the Contract with us, please contact us in writing or if you are ending the Contract because you have changed your mind within the initial cancellation period, you can use the form we sent you with your Order Confirmation.
   2. How we make any refunds which are due to you. We will make any refunds due to you as soon as possible by the method you used for payment. If you are exercising your right to cancel then any refund due (less any deductions due to us) will be made within 14 days of your telling us you have changed your mind. If this Contract is ended for any reason, or if any of the Services are cancelled, we will be entitled to keep any money held (including advance payments) and to use that money to pay any obligation or debt you may owe under this Contract. We’ll get in touch with you to refund to you any money remaining after these deductions, unless our costs to administer that refund outweigh the actual account balance. If that’s the case, we’ll donate the account balance to a charity of our choice. If we have reasonably tried to contact you during the 6 month period after this Contract has ended, but have not been able to, we may also donate your account balance to charity, whatever the amount.
9. Our rights to end the Contract
   1. We may end the Contract if you break it. We may end our Contract with you at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; (see clause 3.10);
      • you cancel the direct debit for your Services without agreeing another form of payment with us;
      • you use our network and Services in breach of our Acceptable Use Policy or do any of the things described in clause 4.1 and clause 5.5;
      • you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract;
      • you become bankrupt, enter into any arrangement with your creditors, or if any legal action is taken or threatened against your property;
      • we have reason to believe that you have provided us with false, inaccurate or misleading information or are using our Services fraudulently, or are using the Services in an unauthorised manner and do not put things right in a reasonable time; or
      • you use the Services or the Equipment for any commercial or business purposes.
   2. You must compensate us if you break the Contract. If we end the Contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for any Services which we have not provided but we may deduct or charge reasonable compensation for the net costs which we may incur as a result of your breaking the Contract. If we have to end the Contract during the Minimum Term because you have broken it, we are entitled to charge you for the remainder of that term and for the costs of any non-returned Equipment.
10. Return of Equipment
    1. When this Contract ends for any reason, or you cancel your order within the initial cancellation period, you must return to us in the manner we request any relevant Equipment we supplied to you to connect to the Services within 14 days of the end of your Contract or cancellation under clause 1.5 to the following address: Silux Mobile, Returns Department, 13 Prospect House, Colliery Close, Staveley, Chesterfield, S43 3QE
    2. You are responsible ensuring that the Equipment reaches us in good working order and is not damaged. We will send you postage-paid packaging or courier for this purpose and we will let you know the details of the return or collection. If we have not provided you with packaging or if our packaging does not cover the cost of postage, you will be responsible for the costs of returning the Equipment we have provided to you. If you don’t return the Equipment within 14 days of the end of your Contract, we will charge you the full replacement value and/or a non-returned Equipment cost using your usual method of payment. For more information, please see our Replacement Price Guide for details on these charges.
    3. We will test any returned Equipment and ensure all “Warranty” labels are intact and not disturbed or removed. If any of the “warranty” labels have been tampered with or removed on the equipment to gain unauthorised access to the equipment, thereby confirming that the equipment has been tampered with or damaged, we will charge you the full replacement value and may recover those charges using your usual method of payment.
    4. If the equipment is returned damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. For more information, please see our Replacement Price Guide for details on these charges
    5. Please note that any Silux Mobile Equipment  supplied shall remain on the property that it was delivered, and is not to be removed, unless approved by Silux Mobile.
    6. If any Silux Mobile equipment is moved to another property,  whether it is on a temporary basis or not, you are required to notify Silux Mobile in writing to info@siluxmobile.co.uk for approval, a minimum  of 7 days  prior to the re-location of the equipment to the new address.
11. Moving home outside of or within the Silux Mobile Network Area
    1. 1 If you are moving to an address that is not within a Silux Mobile Network service area during the Minimum Term then you will not have to pay any Early Termination Charge, subject to you providing suitable evidence of your home move and completion of our Moving House Form. For more information, please see our moving home policy here. Please note you will be required to return any Equipment we have provided for you to connect to the Services as described in clause 10
    2. 2 If you move to an address within an area that is supported by the Silux Mobile Network during the Minimum Term and we are able to provide the Services to you at your new address, then you will not pay any Early Termination Charges providing you agree to a new Minimum Term for your Services at your new address and the new order for Services is not cancelled within the initial cancellation period. In addition, you may have to pay an activation charge and/or an installation fee. If you decide that you do not wish to continue with the Services at your new address and you are within your Minimum Term then Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Term. You must also return any Equipment we have provided for you to connect to the Services as described in clause 10.
12. Privacy & Data Protection
    1. How we will use your personal information. We will use the personal information you provide to us in accordance with our Privacy Policy which is available for you to read on our website: www.siluxmobile.co.uk
    2. Please note that we may monitor and record phone conversations which you have with us so that we can shape our training and compliance.
13. Other important terms
    1. We may transfer this Contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If you are moving house, please contact us.
    3. Nobody else has any rights under this Contract. This Contract is between you and us. No other person or entity shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.
    4. If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
    6. Which laws apply to this Contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English/Welsh courts.
    7. Complaints and alternative dispute resolution. If you are unhappy with our Products or Services, we will do our best to put things right – please see our Customer Complaints Code for more information about how we handle complaints and the Ombudsman service available.