How long does it take to get my order ?
Order Processing take 1~2 working days. (This excludes weekends, bank or public holidays) We then ship with Royal Mail Tracked 48, which is 2~3 days. Therefore the average is 3~4 days to receive your order.
What is your cooling off period for trying out our products?
You have 14 Days to test the product and cancel the contract, if you not happy with the performance.
How do you cancel your contract ?
We require 30 days notice as per our Terms and Conditions to cancel a contract. If the contract is within 30 days of its completion, please email us notice on cancellations@siluxmobile.co.uk If the contract is not near completion of its term, then you would need to email us on cancellations@siluxmobile.co.uk and request Early Termination Charges […]
How do I sign the contract?
You are sent the Order Confirmation and Debit Order to review and sign by a 3rd party digital signature, called Eversign. Please sign this document on your computer / Phone or Tablet, and then ensure you press “Finish” or “Complete” on the top right of the screen, to ensure its processed.
How do I extend my month to month sim contract?
Please login to your account on siluxmobile.co.uk Go To “My Account” on our website and select “Current Orders” Select the Month to Month Sim Order you would like to make payment on, and view the expiry date of the SIM card. You can then choose to make “Manual Payment for that item. If you do […]
How to make payment for month to month SIM cards
Please login to your account on siluxmobile.co.uk Go To “My Account” on our website and select “Current Orders” Select the Month to Month Sim Order you would like to make payment on, and view the expiry date of the SIM card. You can then choose to make “Manual Payment for that item.
How to fill in debit order form? (Only Required if you would like to Update or Change your Debit Order Information)
Please login to your account on siluxmobile.co.uk Go To “My Account” on our website and select “Change Debit Order Information” Note: This is not required if this is a new account / or order, as when we send you the Order Confirmation, you will get a Debit Order form to complete.
What happens if my internet speed is poor ? (Mobile Broadband – LITE / Premium)
If your internet speed is poor, try different locations within your home and compare. Ensure to leave the Mobile Broadband Router in each location for at least 30 minutes, as the network needs to settle, and will become increasingly stronger once the network settles its communication speeds with the Mobile Broadband Router. If you have […]
Where do I locate the Mobile Broadband Mobile Broadband Router in my home ? (LITE or Premium)
It is always important to locate it in a central location in the home. Place it next to a window, or on a table however never place it on the floor, as the signal can be the weakest on the floor. There is no need to place it close to your television or other devices, […]
How to Join / Register
Thank you for your interest in Silux Mobile Broadband We offer various packages to suit everyone’s individual needs and requirements. If you thinking of joining us, please follow the simple steps below… Register an Account with us, by going to Register Page. Complete all the information. Once you have completed the Information, you will need to […]
